Our Satisfaction Guarantee

Moonrise Jewelry offers a lifetime Quality Assurance Guarantee on all of our products. Each piece of our jewelry is handmade in our Virginia studio using the highest-quality materials and manufacturing techniques. By keeping our production local we are able to maintain our high quality standards, while contributing to our rural economy. We're proud of our work, and will gladly offer an exchange, repair, or refund if you are not completely satisfied with any of our products. All gemstones are unique. Due to these natural variations and the differences between computer monitors, your jewelry may look slightly different than the photograph on your screen. No two Moonrise pieces are completely identical. This is part of their beauty!

FREE SHIPPING ON ALL ORDERS!

We're pleased to offer complimentary Priority Mail shipping through the U.S. Postal Service. Please allow up to 1 business day for your order to be processed. The US Postal Service will deliver Priority Mail packages within 1 – 3 business days, anywhere in the US (including Hawaii and Alaska). If you need to receive your order sooner than that, you may select UPS Ground, 2nd Day, or Next Day Air shipping during the checkout process. Applicable shipping charges will be added to your order total. At this time, delivery is available to all addresses within the Continental US, Alaska, Hawaii, and Canada. Please contact us if you wish to ship an order to other international destinations.

Return Policy

We completely guarantee your satisfaction with all of our products. If you need to make a return, please contact us for a return authorization. When making returns, please include your contact information and sales invoice. Return the jewelry in its original packaging, with adequate padding to protect it during shipping. Please indicate if you would like to exchange the jewelry for another product or if you would like a refund. We suggest sending your return through a traceable shipping method with insurance, if necessary. Once we receive your package, we will process your return within 2 weeks. We will notify you by email once we have shipped your exchange order or posted a refund to your credit card. For exchanges, shipping charges will be billed to your credit card. Unfortunately, we can not accept returns on custom orders. Original shipping charges are not refundable. Please address returns made by US Postal Mail to: Moonrise Inc., Attn: Returns, P.O. Box 145, Cheriton, VA 23316 Please address returns made by UPS, FedEx, or DHL to: Moonrise Inc., 16523 Courthouse Rd., Eastville, VA 23347

Packaging & Gifts

Each piece of our jewelry comes packaged in a complimentary Moonrise Jewelry box (pictured above), made with 100% recycled paper. Our Real Orchid Necklaces are packaged in sustainable gift boxes, handmade with tree-free paper by a fair trade workshop especially for us. These complimentary boxes provide the perfect presentation of these special necklaces for gift recipients, and are the perfect way to protect our orchid necklaces during travel. If you would like us to enclose a personalized note from you to your gift recipient, please type your message in the Comments/Gift Message field during the checkout process. We will enclose an attractive gift card bearing your message with the shipment. If your order is being shipped to a different recipient than your billing address, we will enclose packing slip which displays the order contents but not the prices or order total. Currently our website can only process one shipping address per order. If you would like to send several gifts to different recipients, please complete a separate order transaction for each shipping address. You may also place your order by phone by calling us toll-free: 1-866-338-9109 (Mon.-Fri. 10am-5pm EST, Sat. 11am-4pm EST).

Gift Certificates

Can't decide? Let her choose! Moonrise Jewelry Gift Certificates are always a sure bet, available for purchase online in a range of denominations. Gift certificate recipients can redeem gift cards online, by phone, or in person at the Moonrise Jewelry studio. For last minute shoppers, we can send electronic Gift Certificates via email to you or your recipient within 24 hours. Or, if you'd prefer, we can ship a printed Gift Card together with our catalog to any address you choose (standard shipping rates apply).

Custom Designs

Customization is our specialty! Whether you're searching for the perfect jewelry for your bridal party or have a specific sizing request, we are happy to work with you to create a custom jewelry design to suit your taste. If you don't see what you're looking for on our website, just contact us and we'll be glad to help! Unfortunately, we can not accept returns on custom orders.

Visit Our Studio

Stop by our studio, meet the Moonrise artists, and browse our extensive collection of one-of-a-kind designs! We are located on the beautiful Eastern Shore of Virginia at 16523 Courthouse Road in Historic Eastville (just 9 miles North of Cape Charles, and 15 miles South of Exmore). Please feel free to contact us for directions or to set up an appointment. Our regular studio hours are: Monday-Friday, 10AM-5PM; Saturday, 11AM-4PM, and Sundays by appointment.

Our Contact Information

More questions? Just contact us and we'll be glad to help! Email: info@moonrisejewelry.com Phone: 1-866-338-9109 (toll-free) or 757-678-0055 Fax: 757-678-0056 Postal Mail: Moonrise Jewelry, P.O. Box 145, Cheriton, VA 23316 UPS, FedEx, or DHL Deliveries: Moonrise Jewelry, 16523 Courthouse Rd., Eastville, VA 23347